Delivery information

Delivery information

Delivery Policy

Brise Ltd. delivery policy is designed to give customers the best value shipment for the level of service required.

The estimated delivery cost given to you in the checkout process is from an estimated parcel weight and does not take into account the volumetric limitations of the despatch methods available. Also some combination of parts (i.e. heavy with fragile) may require shipping in two separate packages to avoid parts being damaged in transit. Because of this Brise reserve the right to contact you with a more accurate quote for delivery once the items have been packed.

The delivery times given below are from the date of dispatch and assume that the products you have ordered are in stock and available for shipment.

Express delivery orders can be dispatched on the same day if your order has been placed before 12 noon GMT.

If some of the items that you have purchased are out of stock or unavailable at time of purchase then Brise Ltd. will email you a notification of what parts are unavailable & ask whether you would like to part ship the parts available now or wait for your entire order to become available. If you do not respond to our part shipment request within 5 days then we will automatically part ship to you the parts that are available now. Any delay in responding to this email will result in your goods being delayed before dispatch.


Emails that you should receive during your order process:

1. Brise Order Confirmation

After placing an order online you will receive an automated email confirming that we have received your order. If you do not receive this email then please email info@brise.co.uk

2. Out of stock parts status ORDER No.

If some of the goods you have ordered are out of stock then you will be asked if you would like us to part ship the order.

3. Your  Brise Ltd order

Invoice.

4. UK Mail Send confirmation email

If your parcel is being delivered by Courier then this will contain your parcel tracking number.

 

Courier Standard - Levels of service:

Click here to see prices by weight & your country zones.

UK (upto 20kg) - Estimated Delivery Time: 1 - 4 days Click here for more details from UKMail website.
EUROPE - Estimated Delivery Time: 2 - 6 days Click here for more details from UKMail website.
REST OF WORLD - Estimated Delivery Time: 4 - 8 days

NOTE: Delivery times shown are from date of despatch and are working days.
Typically a standard order will be dispatched in 2-3 working days.
If your order does not arrive within the estimated delivery time from receipt of
“UK Mail Send confirmation email email then you will be able to use the tracking
number in this email to track your parcel online.

 

Courier Express - Levels of service:

Click here to see prices by weight & your country zones.

UK - Estimated Delivery Time: 1 - 2 days
EUROPE - Estimated Delivery Time: 1 - 3 days
REST OF WORLD - Estimated Delivery Time: 2 - 4 days

NOTE: Orders placed before noon GMT will be shipped same day if all products are in stock. Some islands, highlands & remote areas are considered exceptional destinations by courier companies may take slightly longer than estimate above.
If your order does not arrive within the estimated delivery time from receipt of “UPS Send confirmation email email then you will be able to use the tracking number in this email to track your parcel online.

 

Courier Freight - (UK ONLY 20 - 50 kg) Levels of service:

Click here to see prices by weight & your country zones.
 

UK - Estimated Delivery Time: 1 - 2 days

NOTE: Delivery times shown are from date of despatch and are working days.
Typically a standard order will be dispatched in 2-3 working days.
If your order does not arrive within the estimated delivery time from receipt of Brise Ltd. invoice email then please email info@brise.co.uk


Brise online collection policy is designed so customers can pre order items for collection from our Northfleet, Kent premises.  We can then make sure we have the items in stock and reserve them for you. We then have the chance to notify you by email in advance if any of the items you require are out of stock.

For next day collection you must ensure you have placed your order before 12 noon & checked your email after 5.30 for your collection confirmation. Confirming that we have all the good you want in stock and available for your collection.

 

To order collection by Credit Card & Pay by Credit Card.

The person who's credit card is charged for the collection must be person who comes to collect the goods, and must bring another form of identification. i.e. Drivers licence, Passport.

At the point when your order is available for collection your credit card will be charged for the goods & you will be notified by email.

If you have not collected your goods within 4 weeks of the order being available for collection then Brise Ltd.will charge you a storage charge of 10% of the order price by refunding only 90% of the order value to your credit card and then cancel the order.

 
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